FAQ
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your gear to good use sooner. YETI offers free standard shipping on all orders for YETI account holders or on orders C$60.00 and up for non-account holders shipped in Canada only.
All shipping estimates are based on business days, excluding weekends and holidays. All “Delivery by” dates are estimates and not guaranteed. Shipping delays due to weather, natural disasters, or other uncontrollable events cannot be foreseen and may increase delivery timeframe. Shipping services and rates are subject to change without prior notice.
Reminder: Customized products typically deliver in 1-2 weeks. Longer processing times and shipping delays occur, especially during peak holiday periods. Once the order ships, YETI will provide an order tracking link with the most up to date delivery expectations.
We've made every effort to get your orders processed and shipped faster.
Express orders should be placed by 12:00 PM CT for quickest delivery. Express orders placed after 12:00 PM CT will require an additional business day for processing. This excludes weekends and holidays.
All "Delivery by" dates are estimates and not guaranteed. Shipping delays due to weather, natural disasters, or other uncontrollable events may impact delivery timeframes. Shipping services and rates are subject to change without prior notice.
The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Express service is not available in select Atlantic Provinces (NS, NL) and Territories (NT, YT, NU). Please note that customized products typically deliver in 1-2 weeks and are not eligible for expedited shipping.
Standard Shipping
- YETI Account Holders: Free for contiguous Canada orders, arrives in 2-10 business days
- Guest orders of C$60 or more: Free for contiguous Canada orders, arrives in 2-10 business days
- Guest orders under C$60: C$10, arrives in 2-10 business days
Express Shipping
- YETI Account Holders: C$25 for contiguous Canada orders, arrives in 1-2 business days
- Guests: C$25 for contiguous Canada orders, arrives in 1-2 business days
*To access the offer, you’ll need to create an account or login to your account prior to checkout. Offer only applies to orders to be delivered within Canada. For more information on our Free Customization offer for new account holders, see details here. YETI reserves the right to change product eligibility, discount and/or prices at any given time without prior notice. YETI has the right to end or modify any offer at any time. See our Account Terms and Notice of Financial Incentive for more information.
YETI, UPS, and DHL will not be shipping or delivering on the following dates in 2026. Please note shipping estimates will begin the following business day.
- New Year’s Day - January 1, 2026
- Family Day - February 16, 2026
- Good Friday - April 3, 2026
- Victoria Day - May 18, 2026
- Canada Day - July 1, 2026
- Civic Holiday - August 3, 2026
- Labour Day - September 7, 2026
- Thanksgiving - October 12, 2026
- Christmas Eve - December 24, 2026
- Christmas Day - December 25, 2026
- Boxing Day - December 26, 2026
- New Year’s Day - January 1, 2027
YETI uses Standard service on all shipments within contiguous Canada unless otherwise noted or Express service is selected by the customer. Please allow 1-5 business days for processing and an additional 1-7 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email once your order has been processed. To check your order status, click here.
Express Shipping is not available in select Atlantic Provinces (Nova Scotia and Newfoundland & Labrador) and Canadian Territories (Northwest Territories, Yukon, and Nunavut). Standard Shipping remains available; however, delivery timelines may vary based on location and carrier availability. Look for a shipment tracking number via email once your order has been processed. To check your order status, click here.
For questions on international shipping, please refer to our International FAQ.
We want to be sure you’re as happy with your YETI products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days* of your purchase, provided it has not been customized, is unused and is still in its original packaging, and it meets the remaining eligibility criteria outlined below. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
Any approved warranty exchanges must be requested separately. For more information see our warranty policy or submit a claim.
FAQ
*Orders placed between November 1 - December 24, 2025 are eligible for free extended returns until January 24, 2026. All other orders are eligible for a refund within 30 days of your purchase.
To be eligible for a free return, the following criteria must be met:
- All returns must be related to a YETI.ca order.
- All merchandise must be non-customized, except Tundra 45 with custom trim kits are eligible for returns.
- All returns must be processed through our Returns Portal within 30 days* of the original purchase. Once approved, a packing slip, pre-paid Purolator shipping label, and shipping instructions will be provided.
- All returns must be dropped off at a Purolator drop-off point. If you do not have access to a Purolator drop-off point, you will be responsible for paying return shipping.
- Once your return has been received, please allow up to 10 business days for your refund to be processed. Processing times may increase during peak holiday periods.
- Refunds will be returned to the original form(s) of payment used for the purchase. If multiple payment methods were used, the refund will be issued proportionally to those payment methods.
- YETI does not offer store credit or gift cards in exchange for returned products unless YETI merchandise credit was applied to the original purchase.
- YETI does not accept returns on customized products.
Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will be issued back to all payment methods used. YETI does not offer store credit or gift cards in exchange for returned products unless a YETI-provided merchandise credit was applied to the original purchase. YETI does not accept returns on customized products.
YETI does not currently accept returns at our YETI retail stores. YETI does not offer returns on products purchased outside of YETI.ca or through our RESCUES program. For products purchased from an authorized dealer, their return policy applies. Please contact them directly for more information. All YETI RESCUES sales are final.
A Return Material Authorization ("RMA") number is required for all returns and is generated through the Returns Portal. If you choose to return your product using a shipping method other than the free Purolator shipping option, you must still obtain an RMA number prior to shipping the product back to YETI.
Any shipping costs from the original order and any additional return shipping costs are non-refundable.
For exchanges, please return your item(s) for a full refund and place a new order on YETI.ca for the correct item.
YETI does not price match with dealers or competitors.
We recommend the following guidelines when shipping your return:
- Pack your item securely to ensure there is no damage to the returned product during transit.
- You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
- Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.
- Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your return.
- Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include original order information or the return RMA number inside the box (do NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.