AI Customization FAQ

FAQs

How do I customize with AI?

Describe what you want to design and submit your prompt. When in doubt, go with simple descriptions and generic terms. The AI generator will create up to four images with each prompt. If you don’t love your results, you can hit refresh or try re-wording the prompt.

What types of designs can I generate?

You can create any design you can imagine. However, we recommend staying away from any political, lewd, or trademarked terms or images. They usually won’t generate any images, and will be flagged during moderation.

Can I save a design for later?

Yes. You can hit the heart icon in the top right corner of each design, and it will move to “your favorites.” Your images will stick around until you clear your browser cache or data.

Can I use my own images or artwork to guide the AI design?

Only text prompts will work with the AI generator. If you have your own image or artwork, you can use the “upload design” option instead.

Can I return my custom product with an AI design?

We cannot accept returns or exchanges of customized products. Please visit our returns page for more information.

How long does it take to generate an AI image?

It usually takes the AI generator about 20-25 seconds to create up to four images.

The AI image generator is not loading or generating an image, what do I do?

The AI generator can’t create images if the prompt is overly complex or too specific. Try re-wording your prompt with a simple action or generic terms. We recommend staying away from political, lewd, or trademarked terms or images. They usually won’t generate any images, and will be flagged during moderation.